Tokyo Chef ("we", "us", "our") is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what information we collect, why we collect it, how we use it, and your rights as a data subject.
If you have any questions, please contact us at founder@tokyochef.co.uk.
1. Who We Are (Data Controller)
Company name: Tokyo Chef UK
Website: https://tokyochef.co.uk
Contact email: founder@tokyochef.co.uk
We are the data controller for the personal data collected through this website. We are not currently required to register with the ICO as a data controller for the limited processing activities described in this policy, but we comply fully with our obligations under UK GDPR.
2. What Personal Data We Collect
We collect only the data you actively provide to us. We do not use tracking cookies or analytics at this time.
Contact / Enquiry Form
When you submit our contact form (wholesale, catering, or general enquiries), we collect:
- Your name
- Your email address
- Your message and enquiry type
Restock & Voucher Notification
When you request a restock notification and your £5 voucher, we collect:
- Your email address
Server / Access Logs
Our hosting provider (Netlify) may automatically collect standard server logs including your IP address, browser type, and pages visited for security and infrastructure purposes. We do not access or process these logs for marketing. For Netlify's data practices, see their Privacy Policy.
3. Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing personal data. We rely on the following:
Consent (Article 6(1)(a))
When you submit the restock notification form, you are actively requesting to hear from us and consenting to receive a voucher and restock notification by email.
Legitimate Interests (Article 6(1)(f))
When you contact us with a business or wholesale enquiry, we process your data to respond to your enquiry. This is in both your interest and ours, and does not override your rights.
4. How We Use Your Data
- To respond to enquiries and wholesale / catering requests you send us
- To notify you when products are back in stock, as requested
- To send you your £5 voucher code, as requested
- We will not sell, rent, or trade your data to any third party
- We will not send you unsolicited marketing emails without your explicit consent
5. How Long We Keep Your Data
We do not retain personal data longer than necessary:
| Data Type | Retention Period |
|---|---|
| Enquiry form submissions | 12 months from receipt, or until the enquiry is resolved |
| Restock notification emails | Until notification is sent and/or you unsubscribe |
| Server logs (Netlify) | Managed by Netlify — typically 30 days |
6. Third-Party Data Processors
We use the following third-party services that may process your data on our behalf. All are compliant with applicable data protection law.
Formspree
Privacy Policy →Processes form submissions (contact enquiries and restock notifications). Data is transmitted securely and stored on Formspree's servers. Formspree is a US-based company operating under SCCs for UK/EU data transfers.
Netlify
Privacy Policy →Hosts this website and processes standard web request data (IP address, browser, pages visited) for infrastructure and security purposes.
Google Fonts
Privacy Policy →Loads the Inter typeface from Google's CDN. Your IP address may be transmitted to Google when the font is loaded. No cookies are set by this service.
7. Cookies
This website does not set any first-party cookies or use any tracking, analytics, or advertising cookies. No cookie consent banner is required for the current scope of our website.
Third-party services (Netlify, Google Fonts) may set cookies or access data as part of delivering their services. Please refer to their respective privacy policies linked above for details.
8. Your Rights Under UK GDPR
As a data subject, you have the following rights. To exercise any of these rights, contact us at founder@tokyochef.co.uk. We will respond within one month.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data ("right to be forgotten") where no overriding legal basis applies.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Restriction
Request that we restrict processing of your data in certain circumstances.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
9. Right to Lodge a Complaint
If you believe we have not handled your personal data in accordance with UK GDPR, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would, however, appreciate the opportunity to address your concern directly before you contact the ICO. Please reach out to us first at founder@tokyochef.co.uk.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of those changes.